Infraon ITSM – key features
Incident and problem management
Change Management
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Infraon ITSM is certified as ITILv3 compatible for 12 processes by Pink Elephant
& ITIL 4 Certified on 9 practices by PeopleCert
Through flexible practices, SLAs, and efficient workflows that promote collaboration between customers and operations.
Providing extensive APIs that enable customization of existing functionalities to cater to specific business requirements.
Minimizing redundant tasks through automation and Infraon Bot's interactive AI-driven conversations using Natural Language Processing (NLP).
Incident Management
Manage the lifecycle of incidents for tracking and resolution across multiple departments.
Problem Management
Analyze the root cause of multiple incidents and provide permanent fixes to recurring issues.
CMDB & Asset Management
Track the status, warranty, and other important information of assets in a centralized repository.
SLA Management
Ensure on-time incident resolution with comprehensive SLA templates.
Task Management
Manage and track tasks to ensure on-time incident resolution.
Change Management
Manage and track changes to IT systems to ensure stability and security.
Knowledge Base Management
Access, publish, and download data from anywhere to maintain regular business-critical operations.
Franchise Management
Unify the helpdesk platform across organizations, franchisees, and 3rd party vendors.
Project Management
Plan, build, maintain, and manage projects by capturing details of sprints, tasks, user stories, bugs, insights, etc.
Release & Deployment Management
Manage the release and deployment of changes to IT systems.
Service Catalogue Management
Manage a catalogue of IT services to ensure effective service delivery.
Configuration Management
Track and manage configuration information to ensure system stability and security.
Track and manage your services & workflows with our quick-help and easy-to-use
Service Management feature tools, totally aligned with ITILv3 & ITIL4 guidelines.
Infraon ITSM utilizes lightweight code to seamlessly integrate with your existing datacenter tools and function as a central manager, providing a unified dashboard to manage all supporting IT tools.
Our cloud servers are hosted on AWS/Azure
Streamlined integration process
Automated workflow & task assignment across all Datacenter tools
Centralized tool for tracking & managing all service processes through a single dashboard
Unified Ticket-Collection Center on a single platform
Real-Time Alerting & Notification on incident generation
Get Real-time Insights into your IT services with the following features:
Configurable Dashboards with Multi-level drill-down support
Real-time Alerts based on an escalation matrix
Role-based Access to relevant individualistic data
Array of Data Analytics for all incident types
Infraon Helps BSNL
Establish processes that reduce the unnecessary noise you experience when incidents occur. Stay focused, along with your groups, and experience fewer interruptions when resolving issues.
View Case Study
Session Monitoring
Trigger powerful automated actions - customized to overcome complexities of modern IT ecosystems. Ensure a closed loop of discovery, analysis, detection, prediction, and automation.
View Case Study
